A book that helps define the concept of “quality” in the area of healthcare services. It reveals the key elements of quality and how it can be objectified and measured.
A book that provides a deeper insight into the singularities of the different certification models and standards to make decisions easier when choosing the most suitable option for each organisation.
A book on the conceptual basics of continuous improvement and healthcare management indicators, with the necessary theoretical basics and guidelines for their design and implementation.
A book that presents the most operational aspects relating to indicator monitoring and continuous improvement to reduce the variability of results of processes in the field of healthcare.
A book on the use of Lean Management in healthcare processes through the analysis of the different tools, stages and important aspects to be considered when implementing a project or starting a Lean path in a health organisation.
A book that compiles the main tools for quality management, consisting of a set of graphic techniques aimed at streamlining the quality problem diagnosis and solving process for people with little training in statistics.
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