Benito Menni CASM Hospital certifies its letter of services according to the UNE 93200 Standard

The Hospital Benito Menni CASM took on the challenge of creating its letter of services and certifying it according to the UNE 93200 Standard with the final objective of approaching its users and citizens informing them of the services it provides, the rights that assist them in relation to the services provided and the quality commitments assumed by the Institution in its provision. The centre successfully passed the audit of its charter of services carried out by AENOR based on the UNE 93200 Standard, becoming the first, and at the moment only, mental health entity in Catalonia with a certified charter of services.

The certification, which was obtained on 11 December 2014, shows the entity’s commitment to users and citizens and makes Benito Menni comply with article 59 of Law 19/2014, of 24 December, on transparency, access to public information and good governance.