When they first contacted Comtec, the managers in the Consorci de Transport Sanitari de Catalunya Regió Girona had in mind the EFQM 300+ European Seal of Excellence, but their hard work and implication resulted, four months later, in obtaining more than 400 points. Making the most of Comtec’s counseling in fields such as dynamisation and change management, CTSC became a pioneer and a referent in its field.